There may be instances when items purchased are sold out/unavailable on the same day of purchase, in this case we will contact you to advise that this has happened and advise of what action needs to be taken. Orders are subject to availability and LITTLE KITTY CO. reserves the right to cancel any order, for any reason, including due to unavailability.
Please ensure that you double check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer.
Please note that any discount codes that you may use on your order are redeemed prior to shipping fees being added to your order. Discounts cannot be redeemed on shipping costs.
All Australian orders are sent via Australia Post.
Domestic orders are sent with "Authority to Leave". Australia Post will "Safe Drop" (if possible) your order if you are not home, or take it to the nearest Post Office. If you would prefer this not to happen, please send us an email prior to placing an order, so we can ensure a note is made on your order.
Standard shipping rate is $8 (please allow 3-8 business days for delivery; this may be longer in busy periods)
Express shipping rate is $12 (please allow 1-3 business days for delivery; this may be longer in busy periods)
All orders are shipped from our warehouse in Brisbane, QLD.
International shipping is calculated at check out depending on your location. See different shipping options available in the below table.
International orders are sent through Australia Post. Delivery times will vary depending on the destination country.
Please ensure you select the correct shipping method when checking out:
If you do not purchase shipping that includes TRACKING, you will not be able to track your order once it leaves our warehouse. Without tracking, if your order is delayed, we are unable to track it and LITTLE KITTY CO. cannot be responsible for any lost orders.
INTERNATIONAL SHIPPING OPTIONS
|INTL STANDARD SHIPPING||* This is the standard international service offered through Australia Post * This service is fully trackable on the Australia Post website (and usually on the destination's Postal Service website once it arrives into the destination country) * Delivery is estimated within 7 to 15 business days * If you are having trouble selecting this option at the checkout it is likely your order is more than the allowed weight or this service is not available in your country.|
|INTL EXPRESS SHIPPING||* This service is fully trackable on the Australia Post website (and usually on the destination's Postal Service website once it arrives into the destination country) * Delivery is estimated within 3 to 10 business days|
|FEDEX INTERNATIONAL PRIORITY||* This is the fastest International Postage service we offer * Delivery is estimated within 3 to 5 business days|
Please allow 5-15 business days for international delivery. This may be longer in busy periods.
Please note that international orders cannot be delivered to Post Office Boxes.
Customs and Duties (Note: This applies to international orders ONLY).
Please note: we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. LITTLE KITTY CO. is not liable for any customs taxes or duties.
Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.
If you have any questions about our shipping policy, please email firstname.lastname@example.org